Live Chat on Site

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 Assign Tasks 
 Pay as you go

Live chat software and live chat agents can help you sell your product online and give superior customer support service to prospects coming to your web site. XceedAgents can help recommend the best live chat software, help do the installation on all pages of your web site and then provide qualified VAs to handle customer coming to your web site.


Our Services

Install Live Chat software on your server Implement the script on all pages of your site Install, Run and Manage the client software Provide dedicated and qualified VAs to handle your website customers Resolve Customer queries, cross sell, Up sell, convert prospects to customers Chat with customers and disseminate corporate, product information

Our Virtual Chat agents would help you:

  • Provide visitors with immediate assistance.
  • Proactively invite customers to chat if you see signs that they are about to abandon your site.
  • Give information about the company, explain product offerings and answer support related questions in real time to customers visiting your site.
  • Provide canned answers to make it easy for VAs to answer routine questions.
  • Live Web Chat VAs can help increase your online conversions and customer acquisitions by providing 24 x 5 assistance.
  • Ability to chat with more than one visitor concurrently.

Our Expertise

Our Virtual Chat Agents promptly answering live chat /email requests on YOUR website.

  • 24/5 Service available - no more lost sales.
  • Convert prospects ino long-term customers.
  • Turn your website into an efficient sales person.
  • Highly efficient! - single Chat Agent can handle multiple chats at the same time.
  • Professional Virtual Agents - hired and trained according to your specifications.
  • No foreign accent problems in a typed chat.
  • Ability to proactively initiate chats, push surveys and co-browse.
  • Use the chat transcripts to update and improve your knowledgebase.
  • No busy signals or "on hold" delays for your customers.
  • Customers with dial-up ISP access can stay online while receiving live support.
  • No expensive telecom equipment, toll free numbers, or extra office space.
  • Better customer service means MORE SALES and repeat business.

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Customer Services

Client Testimonials


"Xceed and team have been terrific. I gave them a difficult web site (e-commerce, video components, database driven) and they completed it promptly. Their client service is wonderful and they have been very supportive. We will continue to use them."

"Xceed IT was outstanding from start to finish. Their work was delivered fast and exactly what we had hoped for. They were excellent communicators and very interested in making us happy. I plan to use them again very soon. Thanks again!"

"Xceed team was very good to work with. They tackled a subject that was very complex and ended up producing an excellent ebook at a very good price. They were always available for support. I would definitely use them again."

"This is a great team to work with. Very fast, professional and do a great job. We don''t plan on working with anyone else. This team is awesome! Great job guys!"

"Xceed and team were great to work with. They were very flexible with our needs and worked hard to meet our criteria. I would work with them again."


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