Our Services

Our agents provide:

• 60-75 calls per day
• Process 30-35 accounts per day
• Generate 2-3 leads per day
• We can provide you with an Internet Research team to create new lists and databases. This team can also work on cleaning, filtering and sanitizing your existing database.

Client Responsibility:

• Interview and select the team out of our pool of agents
• Train the team on the software or product to sell
• Train the team on important aspects such as company positioning, the market, competition, branding and values of the company and succesful selling techniques from the past
• Monitor and track team performance
• Provide an Incentive scheme (Not compulsory)

Xceed Responsibility:

• Present the best people
• Provide constant voice / accent training, training on customer service and conversation skills
• Keep the team for a long duration to ensure smooth running of the operation.
• Provide Knowledge transfer mechanisms to keep process running in case of a person leaving the position.
• Provide Admin interface to customer to help track performance.
• Provide robust infrastructure to ensure more than 99% up time Quality Checks to ensure higher productivity
• Meet the defined SLA of number of calls, number of accounts processed and number of leads generated