ISP Support

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XceedAgents operate a 7 x 24 x 365-day service, providing both Level 1 and Level 2 support. We are capable of providing after hours and overflow services if required. XceedSupport has the capacity to support peaks and valleys in your calling patterns and are more than prepared to assimilate your most aggressive growth strategies.

 
 

Our Services

Our technical support offerings include round-the-clock technical support and problem resolution for:

  • ISP technical support - Dial-Up, Broadband, DSL
  • Email configuration services
  • Hotel and apartment support for ISP and e-mail
  • Server management
  • Web site monitoring and management
  • Application support
  • Multilingual support
  • 24X7 or After hours support

Our Expertise

  • Niche Focus - 24 / 7 Technical Support
  • Domain Focus - ISP's and Software Applications
  • Passionate about Customer Delight
  • Very Strong technical Knowledge
  • Robust and very user friendly CRM Tool
  • Highly cost effective
  • Scalable infrastructure with all modern facilities
  • Toll Free numbers
  • Effective and efficient resolution of customer problems as per standards of our Service Level Agreements.
  • Daily/Weekly/Monthly Reports and Analysis to suit your requirements
  • Strong IP and Customer data protection

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Tech Support

Client Testimonials

 

"Xceed and team have been terrific. I gave them a difficult web site (e-commerce, video components, database driven) and they completed it promptly. Their client service is wonderful and they have been very supportive. We will continue to use them."

"Xceed IT was outstanding from start to finish. Their work was delivered fast and exactly what we had hoped for. They were excellent communicators and very interested in making us happy. I plan to use them again very soon. Thanks again!"

"Xceed team was very good to work with. They tackled a subject that was very complex and ended up producing an excellent ebook at a very good price. They were always available for support. I would definitely use them again."

"This is a great team to work with. Very fast, professional and do a great job. We don''t plan on working with anyone else. This team is awesome! Great job guys!"

"Xceed and team were great to work with. They were very flexible with our needs and worked hard to meet our criteria. I would work with them again."

 

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315-849-0931
Xceed Agents
Xceed Agents